CushCush Terms & Conditions of Sale

Please note that by placing an order with us, you will be deemed to have read, understood and agreed to our terms and conditions.

We’ve put together a guide on our terms and conditions to cover any order placed with CushCush, whether it’s placed online or over the phone – they might change from time to time, in which case you’ll be able to find an updated version on our website. We suggest that you take a quick look through now then file it in a safe place just in case you have any questions down the line.

Offers and coupon codes

Any sale prices on the CushCush website cannot be used in conjunction with any other offers or coupons.
Offer coupon codes cannot be applied retrospectively. 
Offer coupon codes cannot be used in conjunction with any other offer or coupon codes.
All offers and discount codes are at CushCush sole discretion and are subject to variation or withdrawal without notice.

Free delivery applies only to Standard UK mainland delivery.

The legal part
It’s quite important to say that we’re not liable for any indirect losses, such as losses of revenue or profits, which are not reasonably foreseeable when you place your order (except for personal injury or fraud). This also includes any losses caused by us not being able to meet our obligations because of things outside of our control.

Our registered office is at Southwold, Loynton Hall, Loynton, Stafford, ST20 0QA. You can contact us in writing, by email (karen@cushcush.co.uk) or by phone (+44)(0)7973 154330 should you have any queries.

These terms fall under English law and the jurisdiction of the English courts.

Your order
When you’re placing an order for any of our bespoke bedspreads we always ask for the full amount to be paid as confirmation of your order. After making the payment you will receive an order confirmation via email, please check all the details and contact us if you are unsure about any aspect of the order.

Please note that by placing an order you will be deemed to have read, understood and agreed to our terms and conditions.

Lead times
Please note that lead times are currently 4 – 6 weeks (April 2021). If we accept a bespoke order please note that lead times will be a minimum of 6 – 8 weeks and may increase further so please do be aware of this. We can assure you it’ll be worth the wait.

Fabrics
Whilst every effort has been made to ensure that colour reproduction is as accurate as possible, slight variations may occur as a result of the photographic process. We always advise customers prior to ordering to request fabric samples to check that the colour is suitable.

Please note that fabric quantities quoted are approximate, please contact us for advice if you are in any doubt (pattern repeats and differing fabric widths all have a bearing on how much fabric you will need).

If you have decided to use your own fabric, please mark up with your name and order number and send to:

SOUTHWOLD
LOYNTON HALL
LOYNTON
STAFFORD
ST20 0QA

If there is any ambiguity about the right side of the fabric, please either mark on the fabric you send in or send us a sample piece, which side of the fabric is to be used. CushCush cannot accept liability for inadvertently using the incorrect side. It is the responsibility of the customer to inspect and check their own fabric. Although we do our best to check for any faults in the fabric we cannot accept responsibility if the goods are made up before this comes to light.

Delivery
We know that life can be busy, and waiting in for a delivery can get in the way. That’s why, for any order we’ll deliver them through one of our approved couriers.

While we’ll always do our very best to make sure your order is delivered on the day we say it will be, very rarely unforeseen delays can happen. It goes without saying that we’ll reschedule as soon as possible. Also, it can occasionally take us a bit longer to deliver to remote locations, such as the Scottish Highlands.

Should you be ordering from outside mainland UK (e.g. Northern Ireland, Channel Islands, Isles of Scilly and Isle of Man), all items will be sent through our carefully selected international delivery partners at an additional cost. Please email for a quote.

Cancellations and returns
As all of the bedspreads we provide are bespoke designs, we do not accept returns. However you can cancel your order within 3 working days.

Of course, the exception to this is if there are any faults to your piece that we’ve caused. We take our delivery service seriously and we design our packaging to make sure that what’s inside is wrapped up safe and tight. We also create all of our pieces using the highest levels of skill and materials. But in the (very) unlikely event that you spot something not quite right, just let us know as soon as you spot the problem along with some photos and we’ll get it sorted. Please note that replacements are prioritised, but that items will take between 5 – 15 working days as everything is made from scratch.

Customer satisfaction is of the utmost importance to us here at CushCush so please contact us as soon as you think you may have a problem.

Rest assured that your statutory rights are unaffected.

Our guarantee
Aside from what we’ve already mentioned, there are also a few things we can’t cover that we’ve highlighted here:
Damage resulting from normal wear and tear
Colour changes and fastness in textiles (these will naturally change over time depending on storage conditions, natural light, etc.)
If you have any questions we’re just a phone call (+44)(0)7973154330 (or email) away karen@cushcush.co.uk

VAT information
All prices quoted are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the prevailing rate.

If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate.  Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. A delivery charge will be added to your order value where appropriate. Please contact us for a delivery quotation.

Data security
Protecting your data 
When you order with us, we ask for information such as your name, email address, contact number, credit/debit card details. All this is necessary to process your request or notify you of acceptance of your order.

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under the UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.

All the information we collect via our website or through correspondence with you may be used for the following purposes – dealing with orders and accounts, processing payments, credit reference checking, fraud detection and research.

Access to customer account information is limited to those who need access to the performance of their job and we use full login and password controls on our system.

If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can call us on (+44)(0)7973154330 (Monday – Friday 9.00 am to 5.00 pm) or email us on karen@cushcush.co.uk.

Cookies
Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the best service and to make it easier when you shop. You can, if you prefer, set up your internet browser to not accept cookies. You will still be able to use our site without having cookies enabled.

Payment security
We recognise that security is a major concern for many of our customers. We have put a very secure system in place so you can feel completely at ease when shopping with us over the internet.

We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Once your order has been transferred to our order processing system all credit card details are removed from the website as an added precaution and our sales order processing system and internal network are protected by the latest proxy technology.

CushCush will never pass on your personal information to a third party for third party marketing purposes. 
We respect your privacy and are committed to protecting it.

Last Updated: April 2021

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